T&C's, Investment and Privacy

Preview Trial Appointment
Your Bridal Trial Preview appointment with Hayley Clarke Makeup Artist will take place around roughly three months prior to your wedding date. A Bridal Trial Preview appointment is £95 and for any other (Bridesmaid £65 or MOB £70). This is the perfect opportunity for you to get to know and build a connection with Hayley and create your perfect desired Bridal look for your Big day. This will be your opportunity to have your look choice catered to your needs and will enhance your personal features whilst most importantly ensuring you look and feel like the best version of yourself on your special day. Trial Previews will usually take place during weekdays as weekend availability is limited especially in Peak Season (1st April - 1st October). A Trial Preview lasts roughly 2 hours trying different looks if you feel necessary.Pinterest is a great resource for finding inspiration for your desired Bridal look. 
Please note if you have chosen your veil and/or hair piece, please have it available and ready so it can be incorporated into your desired look for your big day. 


Booking Requirements
Due to the popular demand of booking Hayley Clarke Makeup Artist, a minimum booking fee of £395 is required in order to proceed with a Wedding booking with Hayley Clarke Makeup Artist. Please note that this is approximately a 4 person minimum booking (including Bride) which is required for Peak Season running Saturdays from 1st April - 1st October and Bank Holiday weekends, these include Fridays, Sundays and Mondays (Bride plus 3 others). There is a 3 person minimum (Bride plus 2 others) for Peak Season Fridays & Sundays from 1st April - 1st October. There is a 3 person (Bride plus 2 others) minimum booking required for Off Peak Saturdays 2nd October - 31st March. (Please note the minimum spend does not include your Trial Preview Appointment) 
For larger scale bridal parties and for your peace of mind, Makeup Artist assistants can be provided to ensure the smooth running of your Wedding Day for an additional fee of £85.00 plus travel. At least one additional Makeup Artist may be required for parties who require six or more Makeup services. Any destination outside of Norwich will be charged 50p per mile to and from NR16. Please note for destinations over 2 hours, these may incur accommodation charges. 

Terms and Conditions
To Secure a Wedding Date with Hayley Clarke Makeup Artist, a non-refundable payment of £70 is required to secure your wedding date - this is taken upon booking.Agreement of my T&Cs are available on my website and a booking contract is also required to be read, agreed to and signed to retain and proceed with your booking.Please note payments not made within 48 hours will result in your wedding date being released and available to other clients. 

Full payment for your Wedding Trial Preview will be due 7 days prior to your appointment or on the day of your appointment. The remaining balance will be due 2 weeks prior to your Wedding Date. Late payment fees may be applicable if these payment dates are not met. 
In the event a date needs to be amended for any reason, the retainer fee will be lost, the client must understand that a new quote may be provided reflecting prices as they are at the time of amendment as opposed to the quote they received at the time of booking and is at the artists discretion. 

Cancellation of services must be made at least 60 days prior to your wedding date. After this period a 50% cancellation fee will apply. Cancelling any service within four weeks of the wedding date will be still be chargeable at 100% of the quoted cost. 

Hayley Clarke Makeup Artist holds a no refund policy however if in the rare event Hayley is unable to perform the required services for any reason, the artist will aim to provide an alternative professional with the same beauty aesthetic/ standard. If an alternative artist/ stylist cannot be provided, the client will not be charged any further payments and/ or a refund for the services cancelled will be provided.



Privacy Policy 
Hayley Clarke Makeup Artist is committed to ensuring your privacy is protected. This policy will confirm how the information you provide is used and stored when booking with us.
What information do we collect?
Name
Address
Contact Details
Location of service
Client Consultation 
Information to improve our services 
Reviews and Feedback

We may also obtain data surrounding how you use the website to help us develop and improve the site.
What does Hayley Clarke Makeup Artist do with this information?All of the information we collect enables us to ensure we provide a smooth and professional service. This data enables Hayley Clarke Makeup Artist to offer the best service and send you all the information that is relevant to your booking. 
We will also use the above data to improve our services, share your feedback on our website and social media pages, provide you with expert advice and relevant information throughout your journey with us and to send appointment reminders, invoices and payment information directly to you at the appropriate time so you can enjoy the full experience of our services.   


How do you get my consent?
When making a booking with Hayley Clarke Makeup Artist you will need to provide information such as your name, address of where you would like each appointment to take place, contact number, email and information regarding the booking type including the amount of people in your booking and which services are required. When providing us with this information Hayley Clarke Makeup Artist implies that you consent to our collection of and using it for your booking only.
If we would like information and feedback for a secondary reason, such as to help improve our services or share your experience/ reviews on our website or social media platforms, we will either ask you directly for your expressed consent or provide you with the opportunity to say no.  


Payment
Payments to Hayley Clarke Makeup Artist can be made via PayPal or BACS. Cash on the day of the booking may also be acceptable only where agreed beforehand. Your payment information, such as credit card information or bank details are never shared with us via these services. You can find out more details on their privacy policies via their websites. 


Third Party Services
Hayley Clarke Makeup Artist does not, and will not, sell your personal data to any third party. This includes your name, address, email address and contact number. We pride ourselves on maintaining a quality service and trust with our clients and believe this is an essential part of that. 
The only information we share once we have obtained your consent is:
Your feedback
Photographs taken by either Hayley Clarke Makeup Artist or by your chosen photographer
We may also credit other suppliers included in your booking eg. Hairstylist, Florist and Bridal Boutique when sharing these images to social media   

Social Media
Hayley Clarke Makeup Artist loves to share what she's up to via social media. Hayley  loves to keep in touch with you all and stay connected with our wonderful clients as well as building a profile online.
If you connect with Hayley via social media, either by liking, following, commenting, tagging and sharing, you are consenting and allowing us to contact you.
After your booking is complete you may decide that you'd like us to stop contacting you, in this event please just let us know. 

Security
Hayley Clarke Makeup Artist is committed to ensuring your information is stored securely to ensure it isn't lost, disclosed or destroyed. We hold your information indefinitely.

Cookies
A cookie is a small piece of data sent from a website and is stored in the user's web browser whilst the user is browsing it. Cookies allow web applications to respond to you as an individual and help us to provide you with a better website. By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. You may, of course, delete any cookies you have stored, however please note that by deleting or disabling future cookies, your user experience may be affected.

Changes to this Privacy Policy
Hayley Clarke Makeup Artist may make changes to this policy over time, to ensure the most up to date and relevant information is being given. When these changes take place Hayley will update clients via email so that you are able to review the changes.

Questions and Contact Information
If you would like to ask any questions regarding this Privacy Policy or anything else relating to your site experience please contact Hayley at hayley-clarke@hotmail.co.uk 

Last updated on 21.09.22

Contact Us
Hayley Clarke 
Norwich, Norfolk, UK
hayley-clarke@hotmail.co.uk 
+447825228793

Please include in your email enquiry;
First Name, Last Name, Email, Wedding Date, Time of Ceremony, Trial Preview Location & Number of Makeup Services required.